Frequently Asked Question’s

brdbx2How do I order?

All ordering is done online! Click here to get started!

Do I need to order every time?

For all subscription products, you will automatically be charged for the product of your choice until cancellation/suspension. Your payments are effective immediately after sign up.

Can I have it delivered outside of Bakersfield, CA?

As of right now, we do not offer our services outside of Bakersfield, CA.

What are the Pick-Up locations available?

We have the following Pick-Up locations available as of 09/2016:

  • Bare Roots at Titan Cold Storage | Tuesday-Friday from 1:30pm – 5:00pm, Saturday’s from 12:00pm – 2:00pm

How do I cancel my subscription?

You may cancel your subscription at any time with 3 days notice. To cancel your subscription, click here. Having trouble? Give us a call at 661.204.6793.

Are there deadlines?

Yes, we have order cut off times for pick-up and delivery. Since we want you to have the freshest produce available, we ask that you have your order in by 5pm Monday for you to receive your box the next week ahead.

What if I decide to go on vacation?

If you are going on vacation and want to stop delivery for any given period you may do so with 3 days notice.  Your deliveries will start up again per your requested date. To put your subscription on hold, click here, or give us call and we can do it for you!

NOTE: Please SUSPEND your account for account holds; if you CANCEL, then you will have to sign up all over again.

What do I do with my empty box?

We re-recycle our crates! Please return any previous crates, clean, from previous orders when receiving your new crate. Should you cancel the service, you may keep your original crate that you received initially. Extra crates kept will be charged an additional $20 per crate.

What happens to my box if I’m not home to receive it?

If there is no one present to receive your box, any unclaimed product will be donated to a local charity and/or food bank.

Who do I contact for my unanswered questions?

You may contact us at (661) 204-6793, or send us an email at orders@barerootsdelivery.com Monday-Friday, 10am-4pm.